Shipping Policy

Last updated: 30 November 2025

All orders are shipped from Amsterdam, The Netherlands. Below you will find our complete Shipping Policy.


PROCESSING & HANDLING TIMES

• Orders placed before 12:00 (noon) ship the same business day.
• Orders placed after 12:00 ship the next business day.
• Orders placed on weekends or holidays ship the next business day.

We use a conservative cut-off time to avoid overpromising in practice, many orders ship earlier.


SHIPPING CARRIERS

We ship with PostNL, DHL, DPD and UPS.
The carrier may vary based on destination, service level, or customer preference.

For shipments within the Netherlands, PostNL is our recommended carrier due to reliability and speed.


SHIPPING WITHIN THE NETHERLANDS

• €6.95
• Free shipping above €150
• Delivery: 1–3 business days
• Tracking included


SHIPPING WITHIN THE EUROPEAN UNION

All delivery times below are estimates (business days) and may vary by carrier.

Netherlands
Shipping costs: €7.95
Delivery: 1–3 days

Belgium
Shipping costs: €7.95
Delivery: 2–4 days

Germany
Shipping costs: €9.95
Delivery: 3–6 days

France
Shipping costs: €9.95
Delivery: 3–5 days

Spain
Shipping costs: €10.95
Delivery: 4–6 days

Italy
Shipping costs: €11.95
Delivery: 4–7 days

Austria
Shipping costs: €14.95 
Delivery: 4–8 days

Denmark
Shipping costs: €14.95
Delivery: 3–8 days

Europe (general) – all other EU countries
Shipping costs: €19.95 
Delivery: 3–8 days

Europe Express
Shipping costs: €24.95
Delivery: 2–4 days

United Kingdom
Shipping costs: £17.95
Delivery: 4–9 days

Tracking is included for all shipments.


INTERNATIONAL SHIPPING (OUTSIDE THE EU + UK)

International shipping outside the European Union s not yet available, but will be added soon.


ADRESS ACCURACY & VERIFICATION

Customers are responsible for providing a complete and correct delivery address.
Incorrect or incomplete addresses may result in delays or lost shipments.

Orders with unclear, mismatched or suspicious address details may be temporarily held for manual verification.


7. DELIVERY RISK & CARRIER DELAYS 

• Once your order is handed to the carrier, delivery times are outside our control.
• Gorilla Island is not responsible for delays caused by carriers.
• Risk transfers upon delivery to the address provided by the customer.
• Incorrect addresses may result in failed delivery or extra costs.

However:
We always assist where possible and help communicate with carriers customers are never left in the dark.


CUSTOM DUTIES & IMPORT FEES

For orders outside the EU (once enabled), all customs duties, import taxes and handling fees are the customer’s responsibility.


ADDITIONAL SHIPPING RULES

To ensure reliable delivery:
• we do not split orders into multiple shipments
• some carriers do not deliver to PO boxes (outside NL)
• we do not ship on Dutch public holidays
• express or UPS upgrades are subject to availability


TRACKING INFORMATION

Tracking details are sent via email once the package leaves our facility.
Please allow time for the carrier’s system to update.


CONTACT

For shipping or delivery questions, contact us at: