Terms of Service
Last updated: 11 August 2026
These Terms govern your use of gorilla-island.com and your purchase of products from Gorilla Island. By placing an order you accept these Terms, together with our Refund and Return Policy, Shipping Policy and Privacy Policy.
Nothing in these Terms limits your mandatory rights as a consumer under EU and Dutch law.
1. WHO WE ARE
Gorilla Island
Reinier Engelmanstraat 129, 1065 TT Amsterdam, The Netherlands
Chamber of Commerce (KvK): 98480871
Email: info@gorilla-island.com
WhatsApp: +31 6 82987293
We reply within 24 to 48 hours on business days.
2. WHAT WE SELL
We sell curated Stone Island and C.P. Company pieces. Our stock is a mix of brand new with tags and pre-owned items.
Almost every piece is unique. Once an item sells, it may never come back.
Each product page states the condition, the measurements and the relevant details of that specific piece. Measurements are taken flat, in centimetres, on the item itself, and are approximate. Photographs show the actual item you receive, not a stock image.
We grade condition on a fixed scale and we do not sell anything below 6 out of 10:
- 10/10 brand new with tags
- 9/10 new, no tags
- 8/10 worn several times, no flaw
- 7/10 worn frequently, no major flaw
- 6/10 worn, with visible wear
Pre-owned items show signs of previous ownership consistent with their grade. Any flaw that goes beyond the grade is photographed and described on the product page.
3. AUTHENTICITY
Every item is verified authentic before it ships. Our checks include Certilogo where available, label and stitching inspection, fabric and dye references, ART number decoding, colour and season codes, and known brand identifiers.
If you believe an item is not authentic, contact us with clear photographs. We investigate every claim. If an item is found not to be authentic, we refund you in full including all shipping costs, and you are not required to return it at your own expense.
Contacting us within 48 hours of delivery lets us resolve this fastest. This is a request, not a deadline, and it does not affect your statutory rights.
4. PRICES AND VAT
All prices are shown in euro and include VAT where applicable.
Most of our pre-owned items are sold under the margin scheme for second-hand goods (margeregeling). Under this scheme VAT is accounted for on our margin and cannot be stated separately on the invoice, and it cannot be reclaimed by business buyers. If you need a VAT invoice, contact us before ordering so we can tell you whether that specific item qualifies.
Prices can change at any time. A price shown does not guarantee availability.
We may correct obvious errors in pricing or product information. If an item was listed at an obviously incorrect price, we will contact you before dispatch and you can confirm the corrected price or cancel for a full refund.
5. ORDERS
Your order is an offer to buy. A contract is formed when we confirm your order or dispatch it, whichever comes first.
We may refuse or cancel an order in case of suspected fraud, payment problems, address issues, stock errors or obvious pricing errors. If we cancel, you get a full refund.
You can cancel before dispatch. After dispatch, our Refund and Return Policy applies.
You are responsible for providing a complete and correct delivery address. Orders with unclear or mismatched address details may be held for manual verification.
6. SHIPPING AND DELIVERY
Our Shipping Policy sets out carriers, costs and delivery estimates. Delivery times are estimates, not guarantees.
Risk of loss or damage passes to you when the goods are delivered to the address you provided. Where you arrange your own carrier, risk passes when we hand the parcel to that carrier.
Where applicable, customs duties, import taxes and handling fees outside the EU are your responsibility.
7. RETURNS AND REFUNDS
Our Refund and Return Policy applies in full and forms part of these Terms. In summary:
- You have 14 days from delivery to tell us you want to return, and another 14 days to send the item back
- You do not need a reason and you do not need our approval
- You may try the item on as you would in a store
- Return shipping is paid by you, unless we sent a damaged, incorrect or inauthentic item
- Handling beyond assessing the item may lead to a deduction for diminished value, explained with photographs before we process your refund
8. CONFORMITY AND LEGAL GUARANTEE
Every item must be as described and fit for normal use, taking into account its age, condition grade and the fact that it is a pre-owned garment where applicable. What you can reasonably expect from a piece produced fifteen years ago differs from what you can expect from a new one.
Your statutory rights under EU and Dutch consumer law apply in full.
This does not cover normal wear, damage caused after delivery, incorrect washing or storage, alterations, or flaws that were described and photographed on the product page at the time of sale.
If an item does not conform, contact us with photographs. Depending on what is possible we will repair, replace, reduce the price or refund you.
9. PURCHASES MADE ELSEWHERE
These Terms cover orders placed through gorilla-island.com only. Purchases made through Vinted, Instagram, TikTok or private sales follow the rules of those platforms and cannot be returned, refunded or claimed here.
10. ITEMS YOU SELL OR CONSIGN TO US
If you sell an item to us, you confirm that you own it, that it is authentic, and that you have described its condition accurately. We inspect every item before we agree a price. If an item turns out to be inauthentic or materially different from your description, the agreement is void and we return the item to you.
11. INTELLECTUAL PROPERTY
All content on this site, including photographs, descriptions, and design, belongs to Gorilla Island or its licensors. You may not reuse it commercially without our written permission. Stone Island and C.P. Company are trademarks of their respective owners. We are an independent reseller and are not affiliated with, endorsed by or sponsored by those brands.
12. LIABILITY
We are liable for damage caused by our intent or gross negligence, for personal injury, and for anything else that cannot be excluded under mandatory law. For all other damage, our liability is limited to the amount you paid for the order concerned.
We are not liable for delays caused by carriers, for damage caused after delivery, or for consequences of incorrect address details you provided.
13. COMPLAINTS AND DISPUTES
Contact us first at info@gorilla-island.com. We answer complaints within 14 days. If we need longer, we tell you why and when you can expect a full reply.
If we cannot resolve it together, you can submit your complaint to the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
14. CHANGES TO THESE TERMS
We may update these Terms. The version published at the time you place your order is the version that applies to that order.
15. GOVERNING LAW
Dutch law applies. If you are a consumer resident in another EU country, you also keep the protection of the mandatory consumer law of your country of residence, and you can bring proceedings in the courts there.